FAQS

Frequently Asked Questions

How do I choose my size?

 

Our products have a size chart, use the measurements provided to select the appropriate size. Please note these measurements are designed for standard body types. We recommend you go up one size if you fall in between two sizes.

 

What are my payment options?

 

We accept all major credit cards: MasterCard, Visa, American Express, and Discover. We also accept payments via PayPal.

 

Is it safe to use my credit card?

 

We process all payments on a secured server that encrypts your information to ensure that it stays private. We use Secure Sockets Layer (SSL) technology, considered the gold standard in Internet encryption technology, to protect the security of your credit card information as it is transmitted to us.

 

What countries do you ship to?

 

We are located in Houston, TX and only offer domestic shipping at this time. This is subject to change at any time. Please check back for updates.

 

Where do I enter my promo code?

 

We offer various promotional codes to our customers. If you wish to use a code, simply enter the code during the checkout process. Only one promotional code may be used per order.

 

How long will it take for my order to arrive?

 

Once your order is placed it will ship within 1-2 business days. You will receive a confirmation email with a tracking number which will provide your estimated delivery date. If you do not receive the email please check your spam or junk mail prior to sending an email to info@chynassecret.com.